Refund policy

We want you to feel confident ordering from Sera Vancouver. If your bag isn’t right for you, you may request a return within 30 days of delivery.

Returns

To be eligible, your bag must be unused and in its original condition, with its tags and packaging. You’re welcome to try it on at home, but bags that have been worn outside or show signs of use cannot be returned for a change of mind.

Email hello@seravancouver.com with your order number to request a return. Please wait for return instructions before sending your bag back. For change-of-mind returns, you are responsible for return shipping. We recommend using a tracked service.

Once we receive and inspect your return, we’ll refund the item price to your original payment method. Original shipping charges, if any, are not refunded for change-of-mind returns. Your payment provider may take additional time to post the refund.

Sale items, including Black Friday purchases, follow the same return policy.

Holiday gift returns

For bags delivered between November 1 and December 24, 2026, you may request a return until January 15, 2027, or within 30 days of delivery, whichever is later. The condition requirements above still apply. Please email us to arrange a holiday return.

Preorders

You may cancel a preorder for a full refund any time before it ships. Email hello@seravancouver.com with your order number. If our estimated shipping date changes, we’ll email you with an update and the option to cancel for a full refund. Once your bag ships, the return policy above applies.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email hello@seravancouver.com with your order number and photos so we can make it right. If a return is needed, we’ll cover the return shipping cost.

This policy does not limit your rights under applicable consumer protection laws.